Do You Trust Your Auto Repair Shop?

Some drivers are anxious when they go to an auto repair shop, concerned as to what type of repair is actually going to take place on their vehicle. It is possible to relieve your anxiety by asking questions and making sure you understand the auto shop’s policies relating to the costs for labor and parts, warranties, and the type of auto repair services. It can ruin a perfectly good day if you get a phone call from the shop with unexpected costs, the length of time required for the work, or an unexpected type of repair.

You don’t have to be confused when the mechanic starts talking about the auto repair services that need to be done on your vehicle.

Remember these tips the next time you take your vehicle to an auto repair shop:

• Ask questions – Be sure to ask for a simple explanation of the work to be done. The mechanic should also ask questions of you for diagnostic purposes and also to understand exactly how you want to proceed.
• Slow down – It’s important that you’re not in a hurry when dropping off your vehicle at the shop. If the mechanic is too busy to talk to you, you may need to find another shop. A fast and quick diagnosis is often wrong, wasting your time and money.
• Say in contact – Leave a phone number with the auto shop and make sure you are available when they call. Your mechanic should call you to explain the problem, the repair needed, and the cost before proceeding with any work.
• Understand Policies – Make sure you understand the auto shop’s policies for labor rates, guarantees, warranties, and acceptable methods of payment. Most auto shops have their policies in writing.

A word to the wise: The more questions you ask and understand the answers before the work begins, the more satisfied you will be with the auto repair services you receive.

Looking for a trustworthy auto repair shop? Contact our ASE Certified technicians at theWrench, Ltd. Car Care Center today at (360) 692-1414 for more information about our auto repair services and to schedule an appointment. Our auto shop proudly serves residents in Silverdale, WA, and the surrounding area.